For hosting companies & MSPs
Live chat that
actually solves problems.
Real-time technical chat staffed by engineers who understand hosting. Customers get answers in the chat window — not a "we'll get back to you".
At a glance
Technical live chat
Starting from
$749/month
Best for
- Hosting & domain companies
- SaaS with technical users
- Agencies with 24×7 clients
- Credentials AES-256 encrypted, never shown again
- Human engineers on every plan and service
- No long-term lock-in
What we handle
Everything on your list, handled
Chat staffed 24×7 by technical agents
Embedded in your own chat tool — Tawk, LiveChat, Intercom or similar
Hand-off to ticket support for deeper issues
Chat transcripts and monthly quality reviews
Scripts and tone matched to your brand
Optional AI-assisted answers for faster first replies
How it works
From first message to done
-
1
Tell us about your desk
Volumes, channels, tools and tone of voice — a human replies within the hour.
-
2
We onboard under your brand
We learn your products, macros and escalation rules, and work inside your own helpdesk.
-
3
Go live with a pilot
A short pilot proves quality and response times before you commit further.
-
4
Scale as you grow
Add hours, channels or engineers month by month — no long lock-in.
Questions, answered
Only if you authorise it. Simple questions are answered in chat; server work is escalated to a ticket.
Coverage can be 24×7 or limited to your busiest hours — pricing follows the hours you choose.
Yes — most partners combine both, with one shared knowledge base.
Get a partner quote
Share a few details and we'll come back with a tailored quote — usually within the hour.
- A human replies — usually within the hour
- No obligation, no card needed
- Credentials only ever shared inside your dashboard
More outsourced support
View all →Stop babysitting servers.
Let AI take the night shift.
Add hours, channels or engineers month by month — no long lock-in.